FAQ
FREQUENTLY ASKED QUESTIONS
GENERAL
What areas do you serve?
Mundelein, Lake Villa, Round Lake, Vernon Hills & Libertyville.
Do you offer pickup or delivery?
Both! Pickup is in the Round Lake area (address provided after order). Delivery is available for a small fee
FOOD & DIETARY OPTIONS
Do you offer pork-free options?
Yes!
1. Arroz con Gandules can be made pork-free.
2. Alcapurrias can be beef instead of pork.
3. Most items (besides Pernil & Pasteles) are pork free.
Do you offer gluten-free dishes?
Yes — several dishes can be made gluten-free. Just ask!
Can I request substitutes?
Yes — I do my best to accommodate customer needs.
PAYMENTS
What payment methods do you accept?
1. Zelle
2. Apple Pay
3. CashApp
Credit/debit cards via the website checkout
ORDERING
How far in advance should I place my order?
Large orders: Please order 72 hours in advance. Small–medium orders: Please order 24–48 hours ahead.
Do you offer individual plates?
Not at this time — all portions are family-style.
Are all dishes made to order?
Yes. Everything is freshly prepared.
PICKUP / DELIVERY
Where is pickup located?
Pickup is in the Round Lake area. Exact address will be sent after your order is confirmed.
When can I pick up my order?
Most pickups occur on evenings and weekends. Weekend times are flexible.
Do you deliver?
Yes — Christine delivers personally. Delivery fees vary by distance.